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2026
Passage: Previous waves of customer-service technology, including email and those pesky voice menus, stoked concerns of job losses, only for them to fail to materialise. AI could yet prove different. And if it does, its effects may be salutary. Human agents could be freed up to spend more time on creative and rewarding tasks, like using feedback to make products and services better—and thereby spend less time listening to irate customers!
Which one among the following statements most appropriately reflects the point of view of the given passage?
Explanation
The passage emphasizes that AI might not eliminate jobs but rather allow human agents to focus on more creative and fulfilling tasks, suggesting that AI can enhance the value of human intervention by redirecting efforts away from monotonous tasks towards improving products and services.
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